MEMBER CODE OF CONDUCT

Introduction

This Code sets out the standards of behaviour expected of every Salon Lane member. It exists to provide a safe, respectful and professional environment for members, clients, visitors and staff across all Salon Lane locations.

All reports of potential breaches of the Code will be taken seriously and investigated promptly. Concerns should be raised confidentially with your Member Experience Lead or via the Salon Lane Member Portal or mobile app.

Member Portal

Respect & Professional Conduct

• Treat other members, their clients, and Salon Lane staff with courtesy and respect at all times.

• Do not engage in, cause or permit any behaviour or activity that is disruptive, intimidating, offensive, or reasonably likely to interfere with the enjoyment of Salon Lane by another member, client, visitor or staff.

• Refrain from swearing, offensive behaviour and derogatory or disrespectful conversations including those about other members, their clients, Salon Lane or its staff.

• Do not display clothing, signage or equipment containing offensive, inflammatory or otherwise inappropriate slogans, imagery or material.

• Salon Lane has zero tolerance towards any forms of racial, religious, gender or political discrimination.

Bullying & Harassment

Salon Lane has zero tolerance for bullying and harassment of any kind. Workplace bullying is repeated, unreasonable behaviour towards a person or group that creates a risk to health and safety, including:

• Spreading malicious gossip or rumours about a fellow member or staff.

• Persistently demeaning another member's work, presentation or performance in front of clients or other members in a manner designed to humiliate.

• Deliberately and repeatedly excluding a member from any Salon Lane community activities or social interactions in a manner intended to isolate, intimidate or humiliate them.

Shared Environment & Property

Salon Lane is a shared workplace. Be considerate of those working around you and their clients, including:

• Keep noise to a reasonable level at all times.

• Do not use the Client Lounge for eating meals, working on laptops, holding meetings or extended socialising. Please use the Member Lounge instead.

• Do not steal, misuse or intentionally damage Salon Lane property or the property of another member.

Health & Safety

Follow reasonable directions from Salon Lane staff relating to health & safety and the operations of the site.

• Serve and consume alcohol responsibly on site and never serve alcohol to minors.

• No smoking or vaping (e-cigarettes) anywhere on site including the bathrooms or near the entrances.

• Do not use products that emit noxious odours.

Code of Conduct FAQs

What is the purpose of the Member Code of Conduct?

The Code sets out the standards of behaviour expected of every Salon Lane member, ensuring a safe, respectful and professional environment for all members, clients, visitors and staff across every Salon Lane location.

How do I report a potential breach of the Code?

Concerns can be raised confidentially with your Member Experience Lead or submitted via the Salon Lane Member Portal or mobile app. All reports are taken seriously and investigated promptly.

What behaviour is expected toward other members and staff?

All members are expected to treat fellow members, their clients and Salon Lane staff with courtesy and respect at all times, refraining from disruptive, offensive or intimidating conduct.

What is Salon Lane's stance on bullying and harassment?

Salon Lane has zero tolerance for bullying and harassment of any kind, including spreading malicious rumours, demeaning another member's work, or deliberately excluding members from community activities.

Are there rules about noise and shared spaces?

Yes. Members are expected to keep noise to a reasonable level and use the Member Lounge for meals, laptop work or extended socialising rather than the Client Lounge.

What are the health and safety expectations on site?

Members must follow reasonable health and safety directions from staff, serve alcohol responsibly, and refrain from smoking or vaping anywhere on site, including bathrooms and near entrances.

Can I use any products in my workspace?

Members may use their preferred professional products, however the use of products that emit noxious odours is not permitted in consideration of those working in shared areas.

Does the Code apply to discrimination of any kind?

Salon Lane has zero tolerance towards any forms of racial, religious, gender or political discrimination, and members are expected to uphold these standards at all times across every location.