FAQs

Members Faqs

What is Salon Lane?

Why should I choose Salon Lane?

How does Salon Lane work?

Who is Salon Lane for?

How does it work? Do I need my own clients? Do I pay commission? Does Salon Lane advertise for me?

How is this different to setting up a salon independently?

How is this different to rent-a-chair?

How is Salon Lane different to a traditional salon?

Can more than one professional work in a studio?

Can I personalise my studio or workstation?

Can I use the professional and retail products of my choice?

What about POS (Point of Sale) and EFTPOS machines?

How long is my Member agreement?

Do I need to pay a security deposit?

What is the minimum commitment period?

What are the steps to become a member?

Event Hirers Faqs

Is there a wash lounge in the room?

Can I bring my own catering?

Can we bring posters/decals/flowers/products etc.?

Can we access the client lounge?

Can we set up the day before?

Is there a tv screen and video conference facilities?

What’s included in the hire?

Can I hire a studio/the all space or is it only the conference room?

What is Salon Lane?

What are the conference rooms capacity?

Clients Faqs

How can I book an appointment?

Do I need to check in on arrival?

I need to change or cancel my appointment: who do I contact?

I’m having trouble finding Salon Lane: Who do I contact?

I’m not satisfied with my service, who do I contact?

I’m not satisfied with my service, can Salon lane reimburse me?

Retail Faqs

I’ve purchased a product, haven’t opened it and I want to return it: is it possible?

Can I pop in to buy retail only?

I’m looking for a specific brand, how can I find out if I can buy it from Salon Lane?

Can I buy retail products from your website?

I have a promotional voucher,...

I have a Gift Voucher…