FAQs

Salon Lane is a premium shared workspace for hair, beauty and wellness professionals

Salon Lane offers a range of flexible space options with low upfront costs, premium fit outs, an amazing community, in house education and events and so much more.

You bring your amazing talent and clients, we provide fully fitted out premium studios and open workstations designed for the hair, beauty and wellness industry.

Salon Lane is for the experienced independent hair, beauty or wellness professional. Our members have their own clientele and usually a minimum of 5 years industry experience.

Salon Lane is designed for those with an established clientele. We are happy to help with an amazing space and assistance in business setup with help from our industry partners.

Setting up a salon is expensive and requires a huge upfront financial commitment, massive fit out costs plus a 3-5 year commercial commitment. At Salon Lane, we provide a fully fitted out space with low upfront cost and flexible terms. It’s so much easier to get your business set up and ready to go.

Rent a chair typically involves working under someone else’s business name, and rules. At Salon Lane, you are your own boss working under your own business name.

Salon Lane is designed for independent businesses, so all of our members are self employed. You can run your business, your way. It’s also a lower upfront cost with so many amazing benefits including concierge, retail store, member events and so much more.

Yes, we have a range of studios to suit different needs. You can also add additional team members to your space (fees apply)

Yes! We love seeing members personalise their spaces. Feel free to add your own touches to make your space, yours.

We offer a range of salon only professional and retail products for you to work with and resell to clients, at competitive rates. If we don’t stock your preferred products, of course you are welcome to bring and work with a brand of your choice.

Your clients pay you directly for services, so you will need your own PoS. We recommend Square.

We offer a range of options from as little as 3 months for dedicated members, and daily rates for casual members.

Yes, we do require a small refundable deposit to secure your membership with us.

We offer a range of options from as little as 3 months for dedicated members, and daily rates for casual members.

- Lower North Shore & West End – Yes

- Surry Hills – no (basin access upon request on main floor)

- Yes, but any deliveries must be between 9am-5pm.

- A small bar fridge inside the room can be used.

- Yes, we just ask that the room is left clean, as you found it, and items are removed at the conclusion of your hire.

- Unfortunately, we cannot store anything on site.

Unfortunately not. This space is reserved for use by the clients of our Members.

If the space is available, yes, however this will be charged out at our hourly rate when used

Yes

• Video conferencing (TV, webcam, mic, speaker)
• Boardroom table
• Styling & makeup workstations
• Trolleys
• Treatment beds (extra)
• Bar fridge
• WiFi
• Complimentary coffee, tea & water

In addition to our conference room, Beauty Studios and additional workstations on The Floor are available for hire at extra costs.

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Salon Lane offers Two ways to book an appointment with members:

• Onsite, Scan the QR code of our Members directory board, located at the front desk. Select member, and click on BOOK APPOINTMENT. From there, the client can directly contact their favourite Member.
• Online, through the Member Services, select site, select member and finally click on BOOK APPOINTMENT. From there, clients can contact their favourite Members.

Yes, this is part of Salon Lane’s concept and visitor management service. By checking in, a notification will be sent to the member. During Concierge opening hours, clients will be directed to the appropriate waiting area until the Member is available to look after them.

Please contact the Member directly to modify or cancel your appointment.

Salon Lane site addresses are accessible online; in the meantime, Concierges can be contacted directly during Opening hours for assistance.

Surry Hills: 0480 420 418

Lower North Shore: 0480 303 158

West End: 1300 725 665

Salon Lane Members have complete control over their businesses, including managing feedback and complaints. We advise clients to contact Members directly.

Yes - To be eligible for a return, your item must be unused and in the same condition that you received it in and you must have a proof of purchase (in the form of an e-receipt or Salon Lane Invoice).

We do not accept returns due to change of mind.

In the event that the product is unsafe for use, does not fit the description or is not fit for purpose, you can return it and receive your choice of a refund or exchange.

If the product is cracked or damaged upon receipt, we will provide you with your choice of a refund or exchange

Where a product is damaged through misuse, accident or abnormal use, Salon Lane may choose to not provide a refund or exchange.

Yes! Our retail shop is home to over 25 professional, salon-only hair & beauty brands, so there is something for everyone! Visit us during our Concierge opening hours to make your purchase.

Refer to our Product Page for a list of our brand partners. For more specific brand & product ranging at a Salon Lane location near you, Contact Us

Salon Lane members have exclusive access to retail & professional hair & beauty products from our online wholesale portal. We don’t currently have a website for public access, so if you’d like to purchase retail products, please visit a Salon Lane near you.

Visit us during our Concierge opening hours to redeem your voucher at our retail shop.