Salon Lane is a premium shared workspace for hair, beauty and wellness professionals
FAQs
- Members Faqs
- Event Hirers Faqs
- Clients Faqs
- Retail Faqs
Members Faqs
What is Salon Lane?
Why should I choose Salon Lane?
Salon Lane offers a range of flexible space options with low upfront costs, premium fit outs, an amazing community, in house education and events and so much more.
How does Salon Lane work?
You bring your amazing talent and clients, we provide fully fitted out premium studios and open workstations designed for the hair, beauty and wellness industry.
Who is Salon Lane for?
Salon Lane is for the experienced independent hair, beauty or wellness professional. Our members have their own clientele and usually a minimum of 5 years industry experience.
How does it work? Do I need my own clients? Do I pay commission? Does Salon Lane advertise for me?
Salon Lane is designed for those with an established clientele. We are happy to help with an amazing space and assistance in business setup with help from our industry partners.
How is this different to setting up a salon independently?
Setting up a salon is expensive and requires a huge upfront financial commitment, massive fit out costs plus a 3-5 year commercial commitment. At Salon Lane, we provide a fully fitted out space with low upfront cost and flexible terms. It’s so much easier to get your business set up and ready to go.
How is this different to rent-a-chair?
Rent a chair typically involves working under someone else’s business name, and rules. At Salon Lane, you are your own boss working under your own business name.
How is Salon Lane different to a traditional salon?
Salon Lane is designed for independent businesses, so all of our members are self employed. You can run your business, your way. It’s also a lower upfront cost with so many amazing benefits including concierge, retail store, member events and so much more.
Can more than one professional work in a studio?
Yes, we have a range of studios to suit different needs. You can also add additional team members to your space (fees apply)
Can I personalise my studio or workstation?
Yes! We love seeing members personalise their spaces. Feel free to add your own touches to make your space, yours.
Can I use the professional and retail products of my choice?
We offer a range of salon only professional and retail products for you to work with and resell to clients, at competitive rates. If we don’t stock your preferred products, of course you are welcome to bring and work with a brand of your choice.
What about POS (Point of Sale) and EFTPOS machines?
Your clients pay you directly for services, so you will need your own PoS. We recommend Square.
How long is my Member agreement?
We offer a range of options from as little as 3 months for dedicated members, and daily rates for casual members.
Do I need to pay a security deposit?
Yes, we do require a small refundable deposit to secure your membership with us.
What is the minimum commitment period?
We offer a range of options from as little as 3 months for dedicated members, and daily rates for casual members.
What are the steps to become a member?
Simply get in touch with us at membership@salonlane.com.au and a member of our team will be in touch shortly to discuss your options.
Event Hirers Faqs
Is there a wash lounge in the room?
- Lower North Shore & West End – Yes
- Surry Hills – no (basin access upon request on main floor)
Can I bring my own catering?
- Yes, but any deliveries must be between 9am-5pm.
- A small bar fridge inside the room can be used.
Can we bring posters/decals/flowers/products etc.?
- Yes, we just ask that the room is left clean, as you found it, and items are removed at the conclusion of your hire.
- Unfortunately, we cannot store anything on site.
Can we access the client lounge?
Unfortunately not. This space is reserved for use by the clients of our Members.
Can we set up the day before?
If the space is available, yes, however this will be charged out at our hourly rate when used
Is there a tv screen and video conference facilities?
Yes
What’s included in the hire?
- Video conferencing (TV, webcam, mic, speaker)
- Boardroom table
- Styling & makeup workstations
- Trolleys
- Treatment beds (extra)
- Bar fridge
- WiFi
- Complimentary coffee, tea & water
Can I hire a studio/the all space or is it only the conference room?
In addition to our conference room, Beauty Studios and additional workstations on The Floor are available for hire at extra costs.
What is Salon Lane?
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What are the conference rooms capacity?
- Surry Hills: 32sqm room (Boardroom: 14 - Theatre: 20)
- Lower North Shore: 28sqm room (Boardroom: 10 - Theatre: 16)
- West End: 30sqm room (Boardroom: 12 - Theatre: 24)
Clients Faqs
How can I book an appointment?
Salon Lane offers Two ways to book an appointment with members:
- Onsite, Scan the QR code of our Members directory board, located at the front desk. Select member, and click on BOOK APPOINTMENT. From there, the client can directly contact their favourite Member.
- Online, through the Member Services, select site, select member and finally click on BOOK APPOINTMENT. From there, clients can contact their favourite Members.
Do I need to check in on arrival?
Yes, this is part of Salon Lane’s concept and visitor management service. By checking in, a notification will be sent to the member. During Concierge opening hours, clients will be directed to the appropriate waiting area until the Member is available to look after them.
I need to change or cancel my appointment: who do I contact?
Please contact the Member directly to modify or cancel your appointment.
I’m having trouble finding Salon Lane: Who do I contact?
Salon Lane site addresses are accessible online; in the meantime, Concierges can be contacted directly during Opening hours for assistance.
Surry Hills: 0480 420 418
Lower North Shore: 0480 303 158
West End: 1300 725 665
I’m not satisfied with my service, who do I contact?
Salon Lane Members have complete control over their businesses, including managing feedback and complaints. We advise clients to contact Members directly.
I’m not satisfied with my service, can Salon lane reimburse me?
Members have complete control over their businesses and their creative work. We advise clients to contact Members directly to provide feedback on completed services.
Retail Faqs
I’ve purchased a product, haven’t opened it and I want to return it: is it possible?
Yes - To be eligible for a return, your item must be unused and in the same condition that you received it in and you must have a proof of purchase (in the form of an e-receipt or Salon Lane Invoice).
We do not accept returns due to change of mind.
In the event that the product is unsafe for use, does not fit the description or is not fit for purpose, you can return it and receive your choice of a refund or exchange.
If the product is cracked or damaged upon receipt, we will provide you with your choice of a refund or exchange
Where a product is damaged through misuse, accident or abnormal use, Salon Lane may choose to not provide a refund or exchange.
Can I pop in to buy retail only?
Yes! Our retail shop is home to over 25 professional, salon-only hair & beauty brands, so there is something for everyone! Visit us during our Concierge opening hours to make your purchase.
I’m looking for a specific brand, how can I find out if I can buy it from Salon Lane?
Refer to our Product Page for a list of our brand partners. For more specific brand & product ranging at a Salon Lane location near you, Contact Us
Can I buy retail products from your website?
Salon Lane members have exclusive access to retail & professional hair & beauty products from our online wholesale portal. We don’t currently have a website for public access, so if you’d like to purchase retail products, please visit a Salon Lane near you.
I have a promotional voucher,...
Visit us during our Concierge opening hours to redeem your voucher at our retail shop.
I have a Gift Voucher…
Salon Lane Gift Vouchers are currently exclusive to our Lower North Shore location.
Your voucher can be redeemed against product purchases in our retail shop or against services with all Members within this location. Please be wary that Members can reinforce their own booking and cancellation policies regardless of if a gift voucher is being used.
To redeem, present your voucher at checkout in our retail shop or upon completion of your service with one of our Members.